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Fortune 500 Insurance Company Reduces Service Desk Tickets by More than 75%

Posted by Andrew Miller

Earlier today, I was looking through the results of our customer survey conducted by TechValidate. As we have discussed, the firm surveyed hundreds of our customers on various aspects of their experience after deploying PrinterLogic as their chosen enterprise printer management solution. Questions posed to the respondents concerned install time, ROI, added value, security and more.

One customer, a Fortune 500 Insurance Company, saw over 200% ROI using PrinterLogic’s print management solution in a virtual environment. It also reduced help desk calls by more than 75%, while at the same time decreased server licensing and administrative support costs. In addition, the company gives us high marks for:

  • Printer driver management—Excellent
  • Ease of deployment—Amazing
  • Speed of deployment—Excellent
  • Ease of use—Amazing
  • Printing security—Great

Below is the full case study that provides more details on the company’s successful implementation. We are proud to enable serverless printing and centralized printer management for organizations of all sizes. If you have any questions, don’t hesitate to leave a comment below.

TechValidate Survey Case Study: Fortune 500 Insurance Company